E-Commerce Operations Specialist

Bolligen, Switzerland

Workload: 60 - 100 %

Areas: E-commerce, webshop orders, ticketing, dropshipping, marketplaces, order management, promotional activities, social media, reporting

Place of work: dynco AG, Bolligen station (near Bern)

Starting date: immediately - by arrangement

At dynco, we put innovative ideas into practice and develop products and solutions that revolutionize the market. As a dynamic and future-oriented company in the garden, home and office interior sector, we are looking for support for our e-commerce team. Become part of a creative and inspiring work environment where you can develop your skills and achieve real success.

Together with our suppliers and forwarding agents, the back office provides the professional service that our customers and suppliers expect from us. 

Work in a growing company that offers great benefits, the opportunity to develop and where you can learn alongside experienced professionals.

We expect you to be proactive and take matters into your own hands. To be successful, you should have strong problem-solving skills and solid resilience.  

Customer contact
Personal development
Team and organization
Technical competence


  • Order Processing: The E-Commerce Operative Specialist is responsible for the smooth processing of customer orders. This includes reviewing and recording orders, communicating with customers regarding order status and delivery times, and coordinating with warehouse and shipping teams to ensure timely delivery.
  • Customer Service: The E-Commerce Operative Specialist will assist in answering customer queries and resolving issues relating to orders, deliveries or products. They deal with customer complaints, returns and refunds and ensure that customer service is efficient and customer-oriented.
  • Stock management: The E-Commerce Operative Specialist monitors stock levels and ensures that sufficient quantities of products are currently available and can be reordered in good time if required.
  • Social media management: developing and implementing social media strategies to increase our brand presence and interact directly with our target audience.
  • Product catalog maintenance: The e-commerce operative is responsible for keeping the online product catalog up to date. This includes adding new products, updating product descriptions and images and checking prices and availability.
  • Marketplace Operations: Support for partner platforms such as Digitec/ Galaxus, Brack.ch, etc.. Data management via channable.
  • Analysis and reporting: Regular analysis of performance data to identify trends and adjust the strategy accordingly.
  • Social media and digital marketing: execution and implementation of campaigns via social media, newsletter and blog.
  • Data analysis and reporting: The E-Commerce Operative supports the analysis of e-commerce data and the creation of reports on the performance of the online store. They collect and analyze data on sales, orders, customer behavior and other relevant key figures in order to derive insights and recommendations for action.


  • Passionate interest in e-commerce, social media and online marketing
  • EducationDegree in business administration, marketing, digital media or a related field.
  • Experience: approx. 2 years in e-commerce or digital marketing
  • Skills:
    Customer-oriented thinking and strong communication skills. Experience with e-commerce platforms and tools, fluency in German and English.
  • Languages: Very good communication skills in German and French
  • Personality:
    Proactive attitude and the ability to work independently as well as in a team.
    Creativity and innovative spirit.
    Organizational talent and the ability to work under pressure.
  • Valid work permit

Nice to have

  • Further diplomas / training in the field of e-commerce, webshop marketing or similar
  • Additional languages, such as English and Italian
  • Google experience (SEO, SEA, SEM)
  • Social media marketing experience in various channels such as Instagram, Facebook, TikTok, LinkedIn, Twitter, Youtube.
  • Strong analytical skills

As an E-Commerce Operation Specialist, you will play a central role in the management and optimization of our online sales channels. You will not only manage our own webshops, but also dropshipping via external webshops and the management of marketplaces. Your creativity and analytical thinking will contribute directly to increasing our online presence and sales success.

What can you expect from us?

  • Dedicated team with passionate people in a friendly and open culture
  • A varied and creative job, where the solution-oriented activity is in the foreground
  • An open, inspiring work environment and exciting projects with well-known brands, suppliers and customers from various industries
  • Flexible working arrangements: fair remuneration, flexible working hours and home office options.
  • Real responsibility and challenges in a fast developing company
  • Development opportunities: Room for personal and professional development in a motivating work environment.

What we offer

An exciting position with varied tasks in a growing company.
A motivating working environment with room for personal and professional development.
Fair remuneration and social benefits.
Flexible working hours and home office options.


A full-time or part-time position with a high degree of flexibility and many development opportunities

Active in the action

High level of personal involvement and direct participation in operational activities.

Family environment

Personal and friendly environment where value is placed on individual interests.

Attractive workplace

Fruit, coffee and snacks
snacks are provided. Many dining options nearby and within 10 minutes in the center of Bern.

Apply now!

Does this advertisement appeal to you and do you fit this profile?
Then don't hesitate, apply now and secure your chance of an individual interview.

Last but not least, please don't send us a run-of-the-mill application. We look forward to receiving an honest, complete and committed dossier.
Good luck!